Customer Telephone Techniques Course in Belgium

 

About This Customer Telephone Techniques Training Course

Customer-facing roles are a test of how versatile an employee can handle different types of customers, especially via telephone. Often as initial contact with the company, telephone conversations with customers need to be professional, with a light tone of voice and proper speech that encourages the customer to speak without hesitation.

 

Who Should Attend This Customer Telephone Techniques Workshop

This workshop is ideal for anyone who would like to gain a strong grasp and improve their Telephone Techniques.

  • All Staff Within An Organisation
  • Managers
  • Team Leaders
  • Executives
  • Assistants
  • Officers
  • Secretaries
Group Size For This Customer Telephone Techniques Training Program

The ideal group size for this Customer Telephone Techniques Training Program is:

  • Minimum: 5 Participants
  • Maximum: 15 Participants
Course Duration

The duration of this Customer Telephone Techniques workshop is 1 full day. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.

  • 1 Full Day
  • 9 a.m to 5 p.m

 

Course Objectives

Below is the list of course objectives of our Customer Telephone Techniques course

  • Produce Great Customer Service to Customers.
  • Recognize & Improve Telephone Etiquette & Manners.
  • Customer-focused Communication & Listening Skills.
  • Display a Confident & Professional Image over the Phone.
  • Importance of Tonality Over the Phone.
  • Essential Telephone Etiquette & Manners.
  • Manage Stressful & Difficult Situations over the Telephone.
  • Moments of Truths – Interactions with Customer.
  • Overcome Common Mistakes in handling Phone Calls.
  • Emotional Intelligence and Customer Service.
  • Managing High Work Volume & & Managing Calls During Peak Hours.
  • Scenario Planning for Difficult Customer  Service Situations.

 

Customer Telephone Techniques Value Added Materials

Each participant will receive the following materials for the Customer Telephone Techniques course

  • Telephone Techniques Learner’s Guide
  • Telephone Techniques Key Takeaways Notes
  • Telephone Techniques Essentials Ebook
  • Telephone Techniques Course Handouts
  • Telephone Techniques 30-Day Action Plan
  • Telephone Techniques MindMaps Pack
  • Telephone Techniques PPT Slides Used During Course
  • Telephone Techniques Long-Term Memory Flashcards Pack
  • Telephone Techniques E-Learning Course
  • Telephone Techniques Online Video Course
  • Telephone Techniques Essentials Audiobook
  • Telephone Techniques Infographics Pack

 

Customer Telephone Techniques Certification

Each course participant will receive a certification of training completion

Course Fees

There are 4 pricing options available for this Customer Telephone Techniques training course. Course participants not in Belgium may choose to sign up for our online training course.

  • SGD 889.97 For a 60-minute Lunch Talk Session.
  • SGD 389.97 For a Half Day Course Per Participant.
  • SGD 589.97 For a 1 Day Course Per Participant.
  • SGD 789.97 For a 2 Day Course Per Participant.
  • Discounts available for more than 2 participants.
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